Communication is the key – and the stumbling block.
My name is Ulrik Feuer, and I've worked in the hotel industry for over ten years now – in direct contact with guests, their requests, and their complaints on a daily basis. I've learned one thing: almost every problem isn't caused by a lack of service, but by a lack of communication.
Why I do what I do
I've experienced countless situations where employees were unsure, guests reacted with frustration, or information was lost within the team. The result: stressed employees, disgruntled guests, and unnecessary costs.
At some point, I said to myself: "This has to be easier."
Today, I help hotel teams do just that – avoid misunderstandings, speak clearly, and remain confident even in difficult conversations.
My approach
Practice instead of theory
We practice real-life situations that occur daily in hotels. These are individually tailored to your team.
Simple and clear
Your employees receive tools that can be used immediately. From simple exercises to proven techniques.
With heart for your team
Because a confident, motivated team also makes your guests happy. Everyone feels this, and it's contagious.
What sets me apart
I know the reality of hotel operations from my own experience. I know how hectic things can be at the reception desk, how nervous new employees are when meeting guests for the first time, and how quickly a minor question can escalate into a major complaint.
That's precisely why my training courses are so effective: They're tailored to the hotel industry—and designed to have an immediate impact.
Your next step
If you want a team that communicates clearly, professionally and with a focus on guests, I invite you:
Let’s find out together how we can empower your employees – and delight your guests.