Training – Communication that works

Every successful guest relationship begins with clear, respectful communication. However, employees often lack the right tools to respond confidently in everyday situations, under stress, or during sales meetings.

This is precisely where my training comes in: practical, interactive, and specifically tailored to the hotel industry.

All modules build on the fundamentals and deepen skills step by step – so your team can act confidently and professionally in every situation.

👉 Your benefits:

Employees gain greater confidence in dealing with guests.
Clear and friendly communication reduces misunderstandings.
Immediately applicable tools bring rapid improvements to everyday operations.

The foundation for powerful conversations.

Here, your employees will learn the fundamentals of successful communication – from body language and active listening to simple phrases that guests immediately understand. This includes basic, easy-to-apply techniques for direct guest interaction.

Module A

Fundamentals of Communication

👉Your benefits:

Complaints are resolved more quickly and in a solution-oriented manner.
The team remains confident even in hectic situations.
Guests feel taken seriously and respected.

👉Your benefits:

Guests feel better advised and cared for.
Employees gain confidence in actively offering services.
The hotel benefits from higher revenue through authentic sales incentives.

Stay calm, even when things get tense.

In this module, we'll expand on the fundamentals of Part A from the perspective of stressful and conflict situations. Employees practice confidently handling complaints, dissatisfied guests, or hectic moments. They'll learn how to de-escalate, maintain calm, and remain professional even in difficult conversations.

Module B

Communication in conflictsituations

From service conversation to sales opportunity.

Building on Part A, your employees will learn how communication not only solves problems but also creates opportunities. They'll practice how to make recommendations, offer additional services, and delight guests so that they'll be happy to book more – without it seeming forced.